Judo Store Judo Store

Delivery and Returns

Delivery

At this time we can only deliver to a UK address. 

How much is delivery?

The amount charged for delivery will be dependent on your order value, delivery address and promotional free delivery on certain items. Royal Mail 1st Class Post/Yodel Packet Service is set at a cost of £3.00, orders dispatched via courier at a cost of £5.50 dependant on the delivery address provided. You will be advised of the shipping cost applicable to your delivery address during the checkout process prior to completing your order.

How long will delivery take?
Delivery varies on all items.  General items that are in stock can take up to 1 - 5 days to reach you, embroidered belts may take up to 14 days and judo mats (all varieties) can take up to 6 weeks.  We will at all times aim to get your order to you as quickly as possible.

Note: We do not process or ship orders on weekends and/or bank holidays. 

Has my order been dispatched yet?
When we dispatch your order, we will send a ‘dispatch confirmation email’ to the email address which is associated with your account.

What do I do if there’s something wrong with my order? (Wrong item delivered, etc)

Please contact sales@judostore.co.uk

Which countries does Judo Store ship to?
We only accept and ship orders to UK addresses.

Returns

How long do I have to make a return?
You can return any item for an exchange or refund within 30 working days of receipt if you are not completely satisfied with it.
Returned items must be sent back to us unworn and in the original condition you received it from us – with all labels intact.

How do I return an item and where do I send it?
You will receive a returns slip with your order. Please complete the returns slip and enclose it with the items that you are returning. All returns should be sent to JudoStore, British Judo, Suite B, Loughborough Technology Centre, Epinal Way, Loughborough. LE11 3GE.
*** Please remember to keep the Proof of Postage Certificate. If your parcel gets lost on the way back to us, we will need to obtain a copy of this to issue a refund/exchange.

How do I exchange an item?
As above.

Can I return/exchange an item which was given to me as a gift?
You may return or exchange an item which was purchased for you as a gift, as long as you have the original dispatch note and returns form. Our normal returns/exchange policy applies.
Once we receive your return, the refund value will be issued to the person who paid for the item(s).
If there is a difference in price (money to be refunded), this refund will be issued to the person who paid for the goods.
If there is a difference in price (money to be charged), we will need to take payment from the gift recipient.
*** We have a legal obligation to notify the bill payer in all cases of returned or exchanged gifts. There can be no exceptions to this rule.

Will I be refunded the full value of my order?
You will be refunded for the item(s) that you return, at the price that you paid for the item. The initial delivery charge and any postage costs incurred for the return of the the item(s) will not be refunded unless it was a error on our part.

Once refunds have been processed and you have received the refund confirmation email, the transaction may take 5-10 working days to show on your statement.
Please note that refunds onto your credit/debit card may display in multiple transactions. For example, each item refunded separately.

Have you received my returns?
Returns may take 7-14 working days to be returned to us, and processed within our warehouse. Unfortunately, we cannot trace parcels which are on their way back to us.


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